Last updated: October 23, 2025
Here at Rune Bastion Hollow Fitness, we're not about collecting your data just for kicks. We only grab what we actually need to run the gym and help you smash your fitness goals. This page breaks down how we handle your info, 'cause you deserve to know what happens with your personal details.
When you sign up for membership or book sessions with us, we're gonna need some basics - your name, email, phone number, address, and emergency contact info. Can't run a proper gym without knowing who's training here, right? We also collect payment details when you grab a membership or pay for training sessions.
If you're working with one of our coaches for personalized programming, we might ask about your training history, any injuries you've dealt with, and what you're trying to achieve. This stuff helps us design programs that actually work for YOUR body and goals, not some cookie-cutter nonsense.
We use your contact info to send you important stuff - class schedules, membership renewals, changes to our hours, that kind of thing. Nothing spammy, just the essentials you actually need to know about.
Your health and training info? That stays between you and your coach. We use it to build better programs and track your progress over time. Seeing those strength gains documented is pretty motivating, honestly.
Payment details go through secure processors - we're not storing credit card numbers on some random spreadsheet or anything sketchy like that. We keep transaction records for accounting purposes, 'cause the tax folks want to see that stuff.
Your personal info stays in-house with our staff and coaches. We're not selling your data to marketing companies or anything shady. The only time we'd share your information with outside parties is if we're legally required to (like if there's a court order), or if there's a genuine emergency and we need to contact your emergency contact person.
We use third-party payment processors and email services, but they're bound by their own privacy policies and security standards. We pick partners who take this stuff seriously.
We've got reasonable security measures in place - encrypted connections, secure servers, limited access to sensitive data. Nobody's perfect, but we're doing our best to keep your information locked down. Our staff gets regular reminders about privacy and data protection, 'cause one careless mistake can cause real problems.
Our website uses basic cookies to remember your login status and preferences. We're not tracking your every move across the internet or building some creepy profile. If you want to disable cookies in your browser, go for it - though you might need to log in more often.
You've got control over your data. Want to see what we've got on file? Just ask. Need to update something? Let us know. Want us to delete your info after you leave? We can do that (though we gotta keep some financial records for legal reasons).
If you're getting emails from us and you're not into it anymore, there's an unsubscribe link at the bottom. No hard feelings - we get it.
We don't knowingly collect info from anyone under 16 without parental consent. If you're bringing your teenager to train, we'll need a parent or guardian to sign off on their membership stuff.
We might update this privacy policy from time to time as we grow or if laws change. When we do, we'll post the new version here and update that date at the top. Big changes? We'll send you an email heads-up.
We're based in British Columbia, Canada, so we follow Canadian privacy laws including PIPEDA. You've got rights under these laws, and we respect that. If you've got concerns about how we're handling your data, you can contact the Office of the Privacy Commissioner of Canada.
If something in this policy doesn't make sense or you've got specific questions about your data, just reach out. Seriously, we'd rather answer your questions than have you wondering what's going on.
You can email us at info@runebastionhollow.info or call (604) 555-7892. We'll get back to you pretty quick.